In a poignant and heartfelt departure, Hinckley & Rugby Building Society is bidding farewell to Carolyn Thornley-Yates, the esteemed Director of Mortgage Proposition and Distribution, who has dedicated an impressive 25 years of service to the company.
Thornley-Yates graciously conveyed her sentiments regarding her decision to depart, expressing deep appreciation for the opportunities and unwavering support she received throughout her tenure. Commencing her journey with the company in 1997, she reflected on the invaluable experiences garnered across various departments and underscored the familial ethos prevalent within the society.
Colin Fyfe, the CEO of Hinckley & Rugby, also extended his gratitude for Thornley-Yates’ substantial contributions to the company’s prosperity. He acknowledged her pivotal role in the organization’s recent endeavors and extended his well wishes for her forthcoming pursuits.
Thornley-Yates’ affiliation with the company commenced subsequent to her completion of studies in French and Spanish at university. Throughout the years, she undertook a myriad of roles within the savings and mortgages departments, exemplifying unwavering dedication and expertise. Notably, she underscored her pride in commencing as a customer assistant and progressing to a directorial position.
Moreover, Thornley-Yates spearheaded the Society’s Consumer Duty project, epitomizing her steadfast commitment to enhancing customer experiences. This initiative, actualized earlier this year, serves as a testament to her resolute dedication to delivering tangible benefits to customers.
As she embarks on new endeavors, it is evident that Thornley-Yates leaves behind a legacy of diligence, leadership, and a profound commitment to Hinckley & Rugby Building Society’s values.
In culmination, Thornley-Yates’ departure signifies the conclusion of an era at Hinckley & Rugby Building Society, and the company undoubtedly bears the imprint of her absence. Her unwavering commitment, expertise, and fervor for customer welfare have left an indelible impact on the organization, and her contributions will resonate for years to come. We extend our best wishes for her future endeavors and express our gratitude for her invaluable contributions to the company.