If you are encountering difficulties accessing specific websites, it is probable that your internet browser is not configured to permit cookies. To utilise the Mercury website, it is imperative that you enable cookies within your browser. The following instructions outline how to enable cookies on various browsers and devices:
Enabling Cookies in Internet Explorer 7, 8 & 9:
1. Launch the Internet Browser
2. Select Tools > Internet Options > Privacy > Advanced
3. Tick Override automatic cookie handling
4. For First-party Cookies and Third-party Cookies, select Accept
5. Click OK and OK
Enabling Cookies in Firefox:
1. Launch the Firefox browser
2. Select Tools > Options > Privacy > Use custom settings for history
3. Tick Accept cookies from sites
4. Tick Accept third party cookies
5. Choose Keep until: they expire
6. Click OK
Enabling Cookies in Google Chrome:
1. Launch the Google Chrome browser
2. Select Tools > Options > Privacy Options > Under the Hood > Content Settings
3. Tick Allow local data to be set
4. Untick Block third-party cookies from being set
5. Untick Clear cookies
6. Close all
Enabling Cookies in Mobile Safari (iPhone, iPad):
1. Navigate to the Home screen by pressing the Home button or unlocking your phone/iPad
2. Select the Settings icon
3. Choose Safari from the settings menu
4. Select ‘accept cookies’ from the safari menu
5. Select ‘from visited’ from the accept cookies menu
6. Press the home button to return to the iPhone home screen
7. Select the Safari icon to return to Safari
8. Before the cookie settings change will take effect, Safari must restart. To restart Safari, press and hold the Home button (for around five seconds) until the iPhone/iPad display goes blank and the home screen appears
9. Select the Safari icon to return to Safari
It has been noted that this issue appears to particularly impact Facebook’s in-app browser. At present, the most straightforward resolution is to avoid using the in-app browser and instead utilise the Facebook app.
If you encounter challenges in enabling cookies within your browser, the aforementioned steps should assist you in navigating through the settings and resolving the issue. Ensuring that cookies are enabled will provide unhindered access to websites such as the Mercury.