Dear all,
Have you ever purchased a second-hand car and discovered that it was missing some essential components? GW had just such an experience when he acquired a pre-owned Mk8 VW Golf R without floor mats and an engine cover. The question arises: is he justified in expecting these parts to be included, and what recourse does he have?
According to industry expert Alex, it is common practice for used car dealers to remove floor mats from vehicles and then offer them as part of a package in order to generate additional profit. Consequently, GW should not have assumed that the original floor mats would still be present. In the case of the engine cover, it transpires that there was a recall on various Volkswagen models due to a fire risk, which necessitated the removal of the covers.
What are GW’s options at this juncture? Alex recommends exploring aftermarket floor mats available online instead of purchasing an expensive pack from the dealer. As for the engine cover, GW should reach out to the service department to inquire about obtaining a replacement part and ascertain its readiness for installation.
Should the service department prove uncooperative, GW may consider contacting Volkswagen Customer Services for further assistance. It is imperative for buyers to be aware of their rights and conduct comprehensive research when purchasing a pre-owned vehicle.
For additional expert advice on purchasing new and pre-owned vehicles, please visit the Advice section of our website. Furthermore, if you wish to engage with a community of like-minded car enthusiasts, you are welcome to join the Telegraph Motoring Club Facebook group.
In the realm of purchasing a pre-owned car, it is always wise to bear in mind the principle of “caveat emptor” – let the buyer beware.