The Els Club in Dubai and Al Zorah Golf Club in Ajman were the proud recipients of the Team of the Year awards at the 59club 5th annual MEA Service Excellence Awards. Agnes Wesolowska, head of The Els Club, guided her team to victory in the Golf Membership category, while Stephen Payne and his team at Al Zorah Golf Club claimed the gold medal in the Retail Team category.
The prestigious awards ceremony took place aboard the historic Queen Elizabeth 2 in Dubai and brought together leaders from the regional golf industry to recognize the top achievers in customer service and overall guest satisfaction. A total of seventeen properties across the Middle East and Africa were presented with the prestigious Gold, Silver, and Bronze Flag designations for consistently delivering exceptional customer service and upholding the highest standards in facilities and amenities.
Among the recipients of the Gold Flag Designations were well-known establishments such as Abu Dhabi City Golf Club, Al Hamra Golf Club, and Dubai Creek Golf & Yacht Club. During the event, Mark Bull, Director of 59club MEA, expressed his joy in acknowledging the outstanding teams and managers who demonstrated excellence in their roles. He extended heartfelt congratulations to all the deserving winners and thanked the title sponsor, Luxury Carts Group, as well as the QE2 for graciously hosting the celebratory evening.
In addition to the Team of the Year awards, several other prestigious accolades were presented, including the My59 Ultimate Service Excellence award to Trump International Golf Club in Dubai, the Sustainability Award to Dubai Hills Golf Club, and the Food & Beverage Team of the Year award to Arabian Ranches Golf Club. The Agronomy Team of the Year award went to The Els Club in Dubai, while Jumeirah Golf Estates was recognized as the Golf Operations Team of the Year. Finally, the Ultimate Service Excellence award was bestowed upon Emirates Golf Club.
The 59club MEA Service Excellence Awards serve as a testament to the unwavering commitment of these clubs and their teams to provide an exceptional and memorable experience for their guests. By upholding the highest standards of service and continuously striving for excellence, these establishments have set a benchmark for outstanding customer satisfaction in the golf industry.
As the evening came to a close, it was evident that The Els Club and Al Zorah Golf Club, alongside the other award-winning properties, truly deserved the recognition for their dedication to service and hospitality. The 59club MEA Service Excellence Awards have not only celebrated their achievements, but have also set a standard for excellence in the industry.
In conclusion, the awards ceremony was a testament to the exceptional standards of service and hospitality offered by these golf clubs in the Middle East and Africa. The recognition they received is a testament to their unwavering commitment to providing an exceptional experience for their guests and to their ongoing pursuit of excellence in the industry.